Questions & Answers
Write us an e-mail via the form, or just send us an e-mail directly at. info@aarctec.lk
Shopping Information
Do you offer delivery?
Yes, we provide island-wide delivery! Delivery times may vary depending on your location but typically take a few days to reach your doorstep.
What is the warranty policy?
All our products come with a one-year warranty. We also offer a one-to-one replacement for any defective products. Please note that terms and conditions apply, so if you have questions about your warranty, feel free to contact us for clarification.
Where can I check the prices of your products?
Our product prices are listed on our website and also on the websites of our delivery partners. We guarantee that our prices are significantly affordable compared to other brands, without compromising on quality.
Is delivery free?
Delivery can be arranged, but fees may vary depending on your location. Please contact us for details regarding delivery charges in your area.
How can I partner with AARCTEC?
We welcome partnerships with retailers and wholesale sellers. If you are interested in partnering with AARCTEC, simply reach out to us through our Contact Us section or call us directly at the provided number.
Warranty Information
Will I receive the same product I see in the picture?
We strive to ensure that the product matches the images shown. However, slight differences may occur due to updates or variations in packaging and components. To avoid confusion, we recommend:
- Watching product demonstration videos on our YouTube channel or website.
- Requesting images of the product or packaging from the store before making a purchase.
- Contacting the retailer for further clarification.
What is your warranty policy?
All AARCTEC products come with a one-year warranty and one-to-one replacement for defective items, subject to terms and conditions. Please contact us if you have any questions or concerns about your warranty.
Can the country receiving shipment be different from the country of purchase?
At the moment, we only deliver within Sri Lanka and do not support international shipping.
Can I purchase an AARCTEC product as a gift?
Yes! You can arrange for your purchase to be sent as a gift. Contact us to help organize the delivery to the recipient of your choice.
Are delivery charges applicable?
Currently, our online store does not handle direct purchases. Delivery arrangements and charges depend on the retailer. Use the Where to Buy section to find a retailer near you and discuss delivery options directly.
How long will delivery take?
Delivery typically takes 1–2 business days, depending on your location.
Will you restock items indicated as “out of stock?”
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Orders and Returns
Will you restock items marked as out of stock?
Yes, we aim to restock all items that are currently out of stock. If you would like updates on restocks, feel free to email us or send a message via WhatsApp, and we’ll notify you when the item becomes available.
How can I return an item?
To return an item, please contact the shop where you purchased it. They will assist you with the return process.
How long do I have to return an order?
We do not accept returns for a change of mind. However, if there is a malfunction or defect, you may return the product within the warranty period.
How can I stay updated with AARCTEC products and releases?
Stay connected with us through our social media channels:
- YouTube
- TikTok
We are also planning to launch email newsletters soon, so keep an eye out for that!
For any further queries, please contact us through our Contact Us section or reach out directly to the nearest retailer using the Where to Buy section.